Responsible Gaming at f98 — Stay in Control, Play Safe
f98 is committed to providing a safe, fair, and enjoyable betting environment for all players across Bangladesh. Our responsible gaming programme gives you the tools, resources, and support you need to keep gambling fun — and to step back when it stops being so.
Gaming Platform
f98 enforces a minimum age of 18 years for all players. We conduct identity and age verification checks on every account. Underage gambling is illegal and we take every measure to prevent it.
Set daily, weekly, or monthly deposit limits on your f98 account at any time. Limits take effect immediately when reduced, and increases only apply after a 24-hour cooling-off period.
Take a break from f98 for 24 hours, 7 days, or 30 days with our time-out feature. During a time-out your account is suspended and all marketing communications are paused automatically.
If you feel gambling is becoming a problem, you can self-exclude your f98 account for 6 months, 1 year, 3 years, or permanently. Self-exclusion is free, immediate, and cannot be reversed during the chosen period.
In addition to deposit limits, f98 lets you cap how much you can lose in a given period. Once your loss limit is reached, your ability to place further bets is paused until the period resets.
Our English-speaking support team is available around the clock via live chat and email. If you have any concerns about your gambling habits, reach out — all conversations are handled with full confidentiality.
1 Age Restriction & Eligibility
f98 operates strictly as an adults-only gambling platform. To register an account, deposit funds, or place any wager on f98, a player must be at least 18 years of age. This is a hard requirement with no exceptions — it applies equally to casino games, live casino, cricket betting, slots, and instant games including Ludo Quick and Mahjong Ways 2.
During the account registration process, f98 collects date-of-birth information from every applicant. Where our systems flag a potential age concern, or as part of our routine Know Your Customer (KYC) verification programme, we will request documentary proof of age. Acceptable documents include a valid Bangladesh National Identity Card (NID), passport, or birth certificate issued by the relevant Bangladeshi authority.
Parental Controls & Household Responsibility
If you share a device or household with individuals under the age of 18, you are responsible for ensuring that they cannot access your f98 account or any other gambling website. We strongly recommend using device-level parental control tools and keeping your f98 login credentials entirely private. Never save your password on a shared device.
Third-party parental control services can be applied at the network or device level to block access to all gambling websites for younger users. If you are concerned that a minor in your household has accessed f98, contact our support team immediately at [email protected].
2 Recognising Problem Gambling
Gambling is intended to be an enjoyable, recreational activity. For the overwhelming majority of f98 players across Bangladesh, it remains exactly that. However, a small proportion of people can develop gambling habits that begin to interfere with their financial wellbeing, relationships, mental health, or daily responsibilities. Recognising the early warning signs is the most important first step toward regaining control.
Problem gambling rarely appears suddenly. It typically develops gradually, with patterns of behaviour shifting over time. Below are some of the most common indicators that gambling may have moved beyond a healthy recreational activity:
- Spending more money on gambling than you originally planned or can comfortably afford
- Chasing losses — continuing to bet in an attempt to win back money you have already lost
- Feeling irritable, anxious, or restless when you are not gambling or when you try to stop
- Lying to family members, friends, or colleagues about how much time or money you spend gambling
- Borrowing money, selling possessions, or neglecting bills in order to fund gambling activity
- Neglecting work, study, family, or social commitments because of time spent gambling
- Using gambling as a way to escape stress, anxiety, depression, or personal problems
- Making multiple unsuccessful attempts to cut back or stop gambling entirely
- Continuing to gamble even after experiencing significant financial losses
If you recognise three or more of the above patterns in your own behaviour, we strongly encourage you to use f98's responsible gaming tools — particularly the self-exclusion programme — and to reach out to one of the external support organisations listed in the Support & External Resources section of this page.
Self-Assessment Questionnaire
The following questions are drawn from widely used clinical screening tools for gambling disorder. Answer honestly — your responses are for your own benefit and are not recorded or shared with f98.
3 Deposit & Loss Limits
One of the most effective tools for maintaining control over your gambling activity is setting financial limits on your f98 account before you start playing. f98 provides three types of financial limit that you can configure at any time from your account settings:
How Limits Work
- Lowering a limit takes effect immediately — the moment you save the change, f98's system enforces it on your account.
- Increasing a limit is subject to a mandatory 24-hour reflection period before the higher limit comes into force. This cooling-off period is built in to protect players from impulsive decisions during a losing streak.
- Removing a limit entirely follows the same 24-hour cooling-off period as an increase.
- Limits apply across all f98 products — casino games, live casino, cricket betting, slots, and instant games are all counted against the same limit pool. You cannot bypass a deposit limit by switching game categories.
- If you deposit via bKash, Nagad, Rocket, Upay, or bank transfer, the deposit value is counted against your limits at the time the funds are confirmed in your f98 wallet.
Setting Your Limits
To set or modify a financial limit, log in to your f98 account, navigate to Account Settings → Responsible Gaming → Financial Limits, and enter your preferred limit amount in Bangladeshi Taka (৳). If you need assistance, our 24/7 support team can guide you through the process via live chat.
4 Time-Out & Cool-Off Features
Sometimes the most effective way to maintain a healthy relationship with gambling is simply to take a short break. f98's time-out feature allows you to temporarily suspend your account for a fixed period without committing to a full self-exclusion. This is ideal for players who want to step back, reassess, and return to the platform with a clearer perspective.
Available Time-Out Periods
f98 offers the following pre-set time-out durations, all of which can be activated instantly from your account settings:
- 24-hour time-out: A one-day break. Your account is suspended until the same time the following day.
- 7-day time-out: A one-week break, suitable if you feel you need more than a day to reset.
- 30-day time-out: A full month away from f98. Recommended if you have noticed some of the warning signs described in Section 2.
- Custom duration: Contact our support team to request a time-out of any custom duration between 24 hours and 6 weeks.
What Happens During a Time-Out
- Your ability to log in to the f98 platform is suspended for the full duration of the time-out period.
- Any pending bonus offers or free spins are frozen — they do not expire during your time-out period.
- All promotional emails, SMS notifications, and push notifications are automatically paused. You will not receive any marketing communications from f98 during your time-out.
- Any funds in your f98 wallet remain safe and accessible again once the time-out expires.
- Active sports bets placed before the time-out began are settled normally. You cannot place new bets during the time-out.
Activating a Time-Out
Log in to your f98 account and go to Account Settings → Responsible Gaming → Time-Out. Select your preferred duration and confirm your choice. The suspension takes effect within 30 seconds of confirmation. Alternatively, contact our live chat support team, who can activate a time-out on your behalf immediately.
5 Self-Exclusion Programme
Self-exclusion is f98's most powerful responsible gaming tool. It is designed for players who have identified a serious problem with their gambling behaviour and want a firm, enforceable barrier between themselves and the platform for an extended period. Unlike a time-out, self-exclusion cannot be reversed or lifted during the chosen period — it is an irrevocable commitment.
Self-Exclusion Periods
f98 offers the following self-exclusion options:
- 6 months: A minimum six-month exclusion. Suitable for players who recognise early-stage problematic patterns.
- 1 year: A twelve-month exclusion. Recommended for players who have experienced repeated difficulty controlling their gambling.
- 3 years: A thirty-six-month exclusion for players who need a substantial long-term break.
- Permanent (lifetime): A permanent, irrevocable exclusion from the f98 platform. This option cannot be reversed under any circumstances.
How to Request Self-Exclusion
- 1Contact f98 support — reach out via live chat (24/7) or email [email protected] with the subject line "Self-Exclusion Request". You can also initiate self-exclusion directly from your account settings under Responsible Gaming → Self-Exclusion.
- 2Choose your exclusion period — select 6 months, 1 year, 3 years, or permanent. Our support team will not attempt to discourage you from self-excluding or suggest shorter periods.
- 3Confirm your identity — we will verify your account identity to ensure the self-exclusion is applied to the correct account.
- 4Exclusion activates immediately — your account is suspended within minutes. You will receive a confirmation email at your registered address.
- 5Withdraw your remaining balance — if you have funds in your f98 wallet, we will process a withdrawal to your registered bKash, Nagad, or bank account within 24 hours of exclusion activation.
What Happens After Self-Exclusion
During the self-exclusion period, f98 will take all reasonable steps to identify and close any new accounts created by an excluded player. All marketing communications are permanently suppressed for the duration of the exclusion. If you become aware that a self-excluded account has been allowed to continue operating, please notify us at [email protected] immediately.
We also strongly recommend that during a self-exclusion period, you explore blocking software that prevents access to all gambling websites on your device — not just f98. See the Support & External Resources section for guidance.
6 Protecting Vulnerable Players
f98 operates a proactive player protection programme designed to identify accounts that may be exhibiting patterns consistent with problem gambling, financial distress, or vulnerable circumstances. Our responsible gaming team monitors for a range of behavioural signals, including:
- Rapidly escalating deposit frequency or deposit amounts over a short period
- Extended uninterrupted gambling sessions without natural breaks
- A pattern of depositing the maximum permitted amount immediately after the previous deposit clears
- Repeated failed attempts to complete transactions that suggest financial stress
- Communications with our support team that suggest emotional distress or financial hardship
- Significant changes in betting patterns that diverge from a player's historical behaviour
When one or more of these signals are identified, an f98 responsible gaming specialist may reach out to the player proactively. This contact is not a commercial interaction — it is a welfare check. The specialist may offer to set up limit controls, explain the time-out and self-exclusion options, or simply check in on the player's wellbeing. Players always retain the right to decline this contact or to proceed without making any changes to their account.
Reality Checks
f98's platform includes optional session-based reality check notifications. Players can configure these in their account settings to receive a brief on-screen prompt at regular intervals (30 minutes, 1 hour, or 2 hours) displaying how long they have been playing and the net result of their current session. Reality checks are a simple but effective way to stay aware of time and money spent during a gambling session.
7 Support & External Resources
If you believe your gambling habits are becoming a problem, or if you are concerned about someone close to you, reaching out for help is the right move. f98's own support team is available 24/7 and will treat every conversation with complete confidentiality. Beyond f98's internal support, a number of external organisations provide free, independent counselling and guidance for people affected by problem gambling.
Contact f98 Support Directly
Our responsible gaming specialists are available around the clock. You do not need to be in crisis to reach out — even if you just want to discuss setting up limits or taking a break, we are here to help.
- Live Chat: Available 24/7 directly on the f98 platform. Average response time under 2 minutes.
- Email: [email protected] — average response time under 4 hours. Use the subject line "Responsible Gaming Enquiry" for priority routing.
- Response language: Full English-language support available at all times.
External Help Organisations
The following organisations offer free, confidential support for people experiencing gambling-related difficulties. f98 has no commercial relationship with any of these organisations — they are listed purely for the benefit of players who may need independent help.
An international fellowship of men and women who have joined together to solve their common problem with compulsive gambling. Meetings and support available online for Bangladesh-based members.
The Bangladesh National Institute of Mental Health (NIMH) provides counselling resources for individuals experiencing stress, anxiety, or behavioural difficulties including problem gambling.
GamCare is a leading provider of free information, support, and counselling for the prevention and treatment of problem gambling. Their online resources are available internationally in English.
BeGambleAware offers free tools, advice, and a national gambling helpline. Their website includes self-assessment quizzes, practical guides for reducing harm, and a directory of local support services.
8 Safe Play Tips
The following principles represent the foundation of a healthy approach to gambling at f98. Whether you are a new player or a long-standing member, reviewing these guidelines periodically is a good habit.
Approach every session at f98 the same way you would approach going to the cinema or eating at a restaurant — as an activity with an upfront cost that you are paying for the experience, not as a way to make money.
Decide how much you are willing to spend before your session begins, and commit to stopping when that amount is gone. Use f98's deposit limit tools to make this commitment automatic rather than relying on willpower alone.
Chasing losses is one of the most common and dangerous gambling behaviours. If your session balance is negative, that is the correct moment to stop — not to increase your bets in an attempt to recover. The next bet is statistically independent of the previous one.
Gambling while angry, sad, anxious, or under the influence of alcohol or other substances significantly impairs decision-making. Only play f98 when you are in a calm, clear-headed state of mind.
Gambling with money you do not own — whether from a loan, credit card, or borrowed from family — creates a dangerous cycle. At f98, you should only ever deposit funds that you could afford to lose entirely without affecting your day-to-day life.
Set an alarm or use f98's reality check feature to ensure you step away from the screen at regular intervals. Extended gambling sessions reduce cognitive clarity and increase the likelihood of impulsive decisions.
Quick Reference: f98 Responsible Gaming Tools
f98 is here to make online gaming enjoyable for every player in Bangladesh. Set your limits, use our responsible gaming tools, and enjoy cricket betting, live casino, and slots knowing that f98 has your back. If you ever need help, our English-language support team is one click away.