f98 Frequently Asked Questions — Everything You Need to Know

f98 requires a valid government-issued photo ID for Know Your Customer (KYC) verification. Accepted documents include your Bangladesh National Identity Card (NID), passport, or driving licence. You may also be asked to provide a selfie holding your ID alongside a handwritten note with today's date. KYC is required before your first withdrawal and helps keep your account secure.

You can reset your f98 password instantly from the login screen. Click "Forgot Password", enter the email address or mobile number linked to your account, and f98 will send a reset link or OTP within a few seconds. Follow the instructions in the message to set a new password. If you do not receive the reset message within five minutes, check your spam folder or contact our 24/7 live chat support.

No. f98 allows strictly one account per person. Opening duplicate accounts is a violation of our Terms and Conditions and may result in all accounts being permanently closed and any pending balances being voided. If you believe a duplicate account was created accidentally, contact f98 support immediately to resolve it before it affects your standing.

To close your f98 account, contact our support team via live chat or email at [email protected] with the subject line "Account Closure Request". Our team will verify your identity and process the closure. Any remaining balance will be returned to your registered bKash, Nagad, or Rocket account within 24 hours. If the closure is related to problem gambling, please consider our self-exclusion option instead.

Depositing via bKash on f98 is quick and straightforward. Log in to your f98 account, go to the Deposit section, select bKash as your payment method, and enter the amount you wish to deposit. You will be shown an f98 bKash merchant number — send the payment from your bKash app and enter the transaction reference on the f98 deposit page to confirm. Deposits are credited to your f98 wallet within a few minutes.

bKash deposits on f98 are typically credited within 1 to 5 minutes after the payment is confirmed. During peak periods — such as IPL or BPL match days — processing may take up to 10 minutes due to high transaction volumes. If your deposit has not been credited after 15 minutes, contact f98 live chat support with your bKash transaction ID for manual verification.

The minimum deposit amount on f98 is ৳200 for most payment methods including bKash, Nagad, and Rocket. Bank transfers via Dutch-Bangla Bank, BRAC Bank, or Sonali Bank may have a higher minimum threshold of ৳500. These limits are designed to keep f98 accessible to players across Bangladesh regardless of their budget.

The minimum withdrawal on f98 is ৳500 for bKash, Nagad, and Rocket. Bank transfer withdrawals carry a minimum of ৳1,000. f98 does not charge any platform-side withdrawal fee, though your mobile banking provider may apply their own standard transaction charges. Ensure your account has completed KYC verification before requesting a withdrawal.

Most f98 withdrawals to bKash, Nagad, and Rocket are processed within 1 to 4 hours of approval. Bank transfer withdrawals typically take 1 to 2 business days depending on the receiving bank. Withdrawals submitted outside of business hours or during high-traffic periods may take slightly longer. f98 processes the majority of withdrawal requests on the same day they are submitted.

f98 does not charge any platform-side fees on deposits or withdrawals. Any charges you see are applied by your mobile financial service provider (bKash, Nagad, Rocket, Upay) or your bank as part of their standard transaction fees — these are outside f98's control. We recommend checking your provider's current fee schedule before initiating large transactions.

Yes. f98 fully supports Nagad and Rocket as deposit and withdrawal methods alongside bKash. The process is identical for all three providers — select your preferred method in the f98 Deposit section, follow the on-screen instructions, and your funds will be credited promptly. Upay and major Bangladeshi bank transfers are also accepted on f98.

To place a cricket bet on f98, log in and navigate to the Cricket section. Browse available matches — including BPL, IPL, T20 World Cup, and Bangladesh Tigers internationals — and click on the match you want to bet on. Select your market (match winner, top batsman, total runs, etc.), enter your stake in BDT, and confirm the bet. Your potential payout is displayed before you confirm.

f98 offers a wide range of cricket betting markets covering match winner, series winner, top batsman, top bowler, total sixes, total fours, method of dismissal, first over runs, and in-play live betting. BPL matches, IPL, ICC events including the T20 World Cup, and bilateral series featuring the Bangladesh Tigers are all covered with competitive odds updated in real time.

Yes. f98 is fully optimised for mobile browsers on both Android and iOS devices. You can access the complete f98 platform — cricket betting, slots, live casino, and instant games like Ludo Quick and Mahjong Ways 2 — directly through your mobile browser without downloading a separate app. The responsive layout adapts cleanly to all screen sizes, including smaller budget smartphones common in Bangladesh.

f98 features hundreds of slot titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. Popular titles include high-RTP video slots, jackpot slots, and instant-win games. The f98 Slots section is updated regularly with new releases. Players can filter by provider, volatility, or RTP to find the slots that suit their playing style and budget.

All casino games and slots on f98 use certified Random Number Generator (RNG) technology supplied by the game providers. RNG systems are independently audited to ensure outcomes are statistically random and cannot be manipulated by the platform or the player. Live casino games such as live roulette and live baccarat are streamed from studios operated by licensed providers including Evolution Gaming and Ezugi, adding an additional layer of transparency.

f98 offers a welcome bonus for new players on their first deposit. The bonus amount and percentage are displayed on the current promotions page within your f98 account, as these offers are updated periodically. All welcome bonuses are subject to wagering requirements that must be met before bonus-derived winnings can be withdrawn. Read the full terms on the promotions page before claiming.

A wagering requirement is the number of times you must bet your bonus amount before any winnings from that bonus can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before withdrawing. On f98, not all game types contribute equally toward wagering — slots typically contribute 100%, while live casino games may contribute less. Check the specific bonus terms for full contribution rates.

Yes. In addition to the welcome bonus, f98 runs regular reload bonuses for existing players and free spins promotions tied to specific new slot releases. Seasonal promotions aligned with events like the BPL, IPL, Eid, and Pohela Boishakh also appear on the promotions page. Opt in to f98 notifications to be alerted when new offers go live so you do not miss time-limited deals.

No. Bonus winnings on f98 are held until the applicable wagering requirement has been fully completed. Once the wagering threshold is met, the resulting balance converts to real money and becomes withdrawable via your preferred method (bKash, Nagad, Rocket, or bank transfer). Attempting to withdraw before meeting the wagering requirement will result in the bonus and associated winnings being forfeited.

f98 rewards its most active players through a tiered loyalty programme. As you accumulate betting activity across cricket, slots, and live casino, you progress through loyalty tiers that unlock benefits including higher withdrawal limits, faster processing times, personalised reload bonuses, and a dedicated account manager. Contact f98 support to find out your current tier status and what rewards are available to you.

f98 operates as an online gambling platform serving the Bangladesh market. All data transmitted between your device and f98 is protected by SSL encryption, keeping your personal and financial information secure. f98 enforces strict account security measures including two-factor authentication and KYC verification. We do not make specific claims about regulatory licensing — players are encouraged to review our Terms and Conditions and make an informed decision.

f98 uses industry-standard SSL (Secure Socket Layer) encryption to protect all data in transit. Account passwords are stored in hashed form and are never visible to f98 staff. Payment transactions are processed through secure channels and f98 does not store full card or mobile banking credentials on its servers. For full details on how your data is collected, used, and protected, read the f98 Privacy Policy.

You must be at least 18 years old to register and play on f98. This is a strict requirement with no exceptions. f98 performs age verification checks during account registration and may request documentary proof of age at any time. Any account found to belong to a player under 18 will be closed immediately and all deposits returned, with any winnings forfeited.

If you feel gambling is affecting your wellbeing, f98 offers a free self-exclusion programme. You can self-exclude for 6 months, 1 year, 3 years, or permanently. To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact our 24/7 live chat team who will set it up immediately with no questions asked. Self-exclusion is irrevocable for the chosen period and all marketing communications are halted.

Deposit limits can be set directly in your f98 account under Account Settings → Responsible Gaming → Financial Limits. You can apply daily, weekly, or monthly deposit limits in BDT. Reducing a limit takes effect immediately. Increasing or removing a limit requires a 24-hour cooling-off period before the change activates, giving you time to reconsider. f98 strongly recommends all players set a limit that reflects their entertainment budget.